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질문
Common questions about our services, process, and engagement models. 답변을 찾을 수 없나요? 문의 us directly.
일반 질문
Seraphim 베트남은 무엇을 하나요?
+We're a boutique 기술 consulting firm specializing in cloud architecture (AWS, Azure, GCP), AI solutions (secure training, agents, RAG systems), premium UI/UX 디자인, 이커머스 개발, and 로보틱스 컨설팅. We serve 엔터프라이즈s across APAC, 아니오rth America, and Europe.
Where are you located?
+Our headquarters is in 호치민시, 베트남. We also have offices in 싱가포르 (APAC hub), 로스앤젤레스 (미주), and 서울 (한국). We serve clients globally with timezone-appropriate support.
어떤 규모의 회사와 일하나요?
+We work primarily with mid-market and 엔터프라이즈 clients. Our sweet spot is companies with $10M-$500M revenue that need sophisticated 기술 but don't have massive internal teams. We also work with well-funded startups on specific projects.
어떤 산업을 지원하나요?
+We're industry-agnostic for most services. Our clients include manufacturing, logistics, financial services, healthcare, retail, and 기술 companies. For AI and compliance work, we have particular depth in regulated industries.
Engagement & Investment
가격은 어떻게 책정되나요?
+제공 서비스: three models: (1) Fixed-price projects for defined scope work, (2) Monthly retainers for ongoing support, and (3) Time & materials for exploratory or evolving scope. 클라우드 아키텍처 projects typically start at $25,000. AI projects at $35,000+. Design projects at $15,000+. Outsourcing retainers start at $2,000/month with 3-month minimum.
일반적인 프로젝트 기간은?
+It varies by scope. 클라우드 아키텍처 assessments: 2-3 weeks. Full implementations: 2-4 months. AI projects: 6-12 weeks. Design projects: 4-8 weeks. 제공합니다 detailed timelines in every proposal after understanding your specific requirements.
최소 참여 기간은?
+For project work, our minimum engagement is typically $10,000-$15,000 depending on service type. For outsourcing/retainer work, minimum is $2,000/month with a 3-month initial commitment. This ensures we can deliver meaningful value and isn't just a profit play, smaller engagements don't allow for proper discovery and quality delivery.
Do you offer free consultations?
+예. Every engagement starts with a free discovery call (30-60 minutes) where we discuss your challenges and assess fit. We're honest if we're not the right partner, we'd rather recommend someone else than take on work we can't excel at.
What payment terms do you offer?
+For projects: typically 50% upfront, 50% on completion. For larger projects: milestone-based payments. For retainers: monthly payment in advance. We accept wire transfer, and can discuss alternative arrangements for 엔터프라이즈 clients with standard procurement processes.
기술 질문
Which cloud platforms do you work with?
+We're certified and experienced across AWS, Microsoft Azure, and Google Cloud Platform. We recommend platforms based on your specific requirements, existing investments, and workload characteristics, not our preferences. We also implement multi-cloud and hybrid architectures.
Can you work with our existing systems?
+Absolutely. Most of our work involves integrating with existing 인프라, not rip-and-replace. We assess your current state, identify improvement opportunities, and implement changes incrementally to minimize disruption.
How do you handle security and confidentiality?
+보안 is foundational to everything we do. We sign NDAs before any sensitive discussions. 전체 data handling follows best practices. For AI work, we offer on-premise and air-gapped deployment options. 저희 팀 is trained on security protocols and we maintain ISO 27001 compliance.
What AI models do you work with?
+함께 일합니다: both proprietary models (OpenAI GPT-4, Anthropic Claude, Google Gemini via 엔터프라이즈 APIs) and open-source models (Llama, Mistral, Qwen) for private deployment. The choice depends on your security requirements, use case, and cost considerations.
Team & Outsourcing
What's the minimum commitment for outsourcing?
+3-month minimum commitment with $2,000/month minimum. This allows time to properly recruit, onboard, and integrate 팀원. After the initial period, you can continue month-to-month with 30 days notice to adjust or end the engagement.
Can I interview candidates?
+예. We present 2-3 qualified candidates for each role after our initial vetting. You interview them just like any hire and make the final decision. We want you to be confident in your team.
What if someone isn't working out?
+We replace them. Part of our value is handling performance management. If someone isn't meeting expectations after reasonable coaching, we'll find a replacement at no additional recruiting cost.
What timezone do your developers work in?
+Our core team is in 베트남 (ICT, GMT+7). We typically arrange 4+ 시간 of overlap with your timezone. For US clients, this often means early morning 베트남 / late afternoon US. We're flexible and discuss specific arrangements during setup.
Still Have 질문?
Reach out directly and we'll be happy to answer anything not covered here.