Cybersecurity Incident
Response Services
When a breach happens, every minute counts. The average data breach costs $4.45 million (IBM 2023) and takes 204 days to detect. Our 24/7 incident response team contains threats, preserves evidence, manages regulatory obligations, and restores operations, all while minimizing business disruption and financial impact.
24/7 HOTLINE - 1 HOUR RESPONSE (RETAINER) - NIST IR FRAMEWORK
Critical infrastructure protection across APAC • GDPR • PDPA • HIPAA • PDPD compliant
Why You Need an IR Plan Before You Need One
Cyberattacks are not a matter of "if" but "when." These numbers from IBM's 2023 Cost of a Data Breach Report illustrate why preparedness is critical.
NIST Incident Response Framework
We follow the NIST SP 800-61 incident response lifecycle, the gold standard used by Fortune 500 companies, government agencies, and critical infrastructure operators worldwide.
Preparation
IR plan development, tabletop exercises, tool deployment (EDR, SIEM), communication templates, and legal coordination before any incident occurs.
Detection & Analysis
Threat identification, severity classification, scope assessment, and initial root cause analysis. Determining what systems are affected and what data may be compromised.
Containment
Immediate actions to stop the spread: network segmentation, account lockdowns, system isolation. Short-term containment first, then long-term containment strategy.
Eradication
Complete removal of the threat: malware cleanup, backdoor elimination, vulnerability patching, credential rotation, and verification that all attack vectors are closed.
Recovery
Controlled restoration of systems and services. Validation that systems are clean before reconnection. Monitoring for any signs of reinfection or persistence.
Lessons Learned
Post-incident review, root cause documentation, security improvements implementation, IR plan updates, and team training based on real findings.
Incident Response Services
24/7 Incident Response Hotline
Direct access to senior incident responders around the clock. When you call, you reach an analyst, not a call center. Initial triage within 15 minutes. Remote team deployment within 1 hour for retainer clients. We coordinate the response while you focus on business continuity.
Digital Forensics & Evidence Preservation
Court-admissible forensic imaging and analysis of compromised systems. Memory forensics, disk imaging, network traffic analysis, and log correlation. Full chain of custody documentation. Our forensic reports are accepted by law enforcement agencies and regulatory bodies across APAC and globally.
Malware Analysis & Ransomware Recovery
Static and dynamic malware analysis in sandboxed environments. Reverse engineering to understand attack vectors and capabilities. For ransomware incidents, we assess decryption feasibility, negotiate with threat actors when necessary, coordinate with law enforcement, and develop recovery strategies using backups or decryption tools.
Regulatory Notification Support
Navigate the complexity of multi-jurisdictional breach notification: GDPR 72-hour rule, PDPA (Singapore) 3-day notification, PDPD (Vietnam) 72-hour rule, HIPAA 60-day requirement, and PIPA (Korea) without-delay mandate. We prepare all required documentation, coordinate with legal counsel, and manage communications with regulatory authorities.
Tabletop Exercises & IR Planning
Proactive preparation through realistic incident simulations. We design scenarios based on current threat intelligence: ransomware attacks, insider threats, supply chain compromises, and data exfiltration. Your team practices decision-making under pressure, identifies gaps in your response plan, and builds muscle memory before a real incident occurs.
Post-Incident Security Hardening
After containment and recovery, we implement targeted security improvements based on attack findings: vulnerability remediation, access control strengthening, detection rule creation, network segmentation improvements, and updated monitoring. Organizations that harden after an incident reduce the cost of future breaches by 35% on average.
Real-World Incident Response Scenarios
Ransomware Attack on Manufacturing
A Vietnamese manufacturing company discovered ransomware encrypting production control systems at 2:00 AM on a Saturday. Our IR team was on-site within 3 hours. We isolated affected systems within 45 minutes of arrival, preventing spread to financial systems. Forensic analysis revealed the attack vector was a compromised VPN credential from a phishing email sent 3 weeks prior. Production was restored within 48 hours using clean backups. Total estimated cost avoidance: $2.8M compared to paying the $1.5M ransom demand plus the operational downtime.
Data Breach at Financial Services
A Singapore-based fintech discovered unauthorized access to customer PII through a misconfigured API endpoint. Our team contained the exposure within 2 hours, conducted forensic analysis to determine the scope (12,400 records affected), and managed PDPC notification within the 3-day requirement. Post-incident, we implemented API security hardening, WAF rules, and enhanced monitoring.
Supply Chain Compromise
A Korean tech company found that a trusted software vendor's update contained a backdoor. Our team identified the scope of compromise across 47 systems, eradicated the threat, rotated all credentials, and worked with the vendor to understand the upstream attack. PIPA notification was handled within required timelines.
IR Engagement Options
IR Retainer
Be prepared before an incident strikes
- 24/7 emergency hotline access
- 1-hour guaranteed response time
- Pre-negotiated hourly rates (30-50% savings)
- Annual IR plan review and update
- One tabletop exercise per year
- Pre-staged tooling and access
- Quarterly threat briefings
- Rollover unused hours to forensics
Emergency Response
When you need help right now
- 4-hour target initial response
- Remote and on-site options
- Full IR lifecycle coverage
- Forensic analysis and reporting
- Regulatory notification assistance
- 10-hour minimum engagement
- Post-incident hardening recommendations
IR Readiness
Build your IR capability from scratch
- Custom IR plan development
- Playbook creation (ransomware, breach, insider)
- Communication templates
- Tool selection and deployment
- Two tabletop exercises
- Team training (8 hours)
- Regulatory notification procedures
Incident Response Questions
What is a cybersecurity incident response service?
+A cybersecurity incident response service provides expert assistance when your organization experiences a security breach, ransomware attack, data leak, or other cyber incident. This includes 24/7 emergency hotline, breach containment, digital forensics, malware analysis, evidence preservation, regulatory notification support, and post-incident hardening.
How much does a data breach cost?
+According to IBM's 2023 Cost of a Data Breach Report, the global average cost is $4.45 million, a 15% increase over three years. In ASEAN, the average is $3.05 million. Organizations with an IR plan and team reduce breach costs by an average of $1.49 million. Having a retainer with an IR provider is one of the most cost-effective security investments.
Should we have a retainer or use on-demand services?
+Retainers are strongly recommended for organizations handling sensitive data or with revenue above $10M. Benefits include guaranteed 1-hour response (vs. 24-48 hours on-demand), pre-negotiated rates 30-50% lower than emergency rates, pre-established access and communication channels, proactive services like tabletop exercises, and familiarity with your environment before any incident.
What regulatory notification requirements apply after a breach?
+Requirements vary: GDPR requires 72-hour notification, Singapore PDPA requires 3 calendar days, Vietnam PDPD requires 72 hours, HIPAA requires 60 days, South Korea PIPA requires notification without delay. We help navigate overlapping requirements and prepare documentation for each jurisdiction.
How quickly can you respond?
+For retainer clients: initial response within 1 hour, team deployment within 4 hours. For on-demand: initial response within 4 hours, deployment within 12-24 hours. During an active breach, every hour of delay increases costs, which is why retainer arrangements are recommended for organizations where a breach would cause material damage.
The Best Time to Prepare for a Breach Was Yesterday. The Second Best Time Is Now.
Organizations with incident response plans save $1.49 million per breach. Organizations with tested IR plans, where teams have practiced through tabletop exercises, save even more. Do not wait until 2:00 AM on a Saturday to find out your team is not ready. Let us help you build a world-class IR capability.