Chính Sách Bảo Mật

1. Introduction

Seraphim Vietnam Co., Ltd. ("Seraphim," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

This policy complies with the Vietnam Law on Cybersecurity (2018), Vietnam Decree 13/2023/ND-CP on Personal Data Protection, the EU General Data Protection Regulation (GDPR), Singapore Personal Data Protection Act (PDPA), South Korea Personal Information Protection Act (PIPA), and applicable US privacy laws including the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide, including:

• Liên Hệ information (name, email address, phone number, company name)
• Business information (job title, industry, company size)
• Communication content (messages, inquiries, feedback)
• Payment information (processed through secure third-party providers)
• Job application materials (resume, cover letter, portfolio)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Device information (browser type, operating system, device type)
• Usage data (pages visited, time spent, referral source)
• IP address and approximate geographic location
• Cookies and similar tracking technologies

3. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our services
• Responding to inquiries and providing customer support
• Processing transactions and sending related information
• Sending promotional communications (with your consent)
• Analyzing website usage to improve user experience
• Complying with legal obligations
• Protecting our rights and preventing fraud

4. Legal Basis for Processing (GDPR)

For individuals in the European Economic Area, we process personal data based on:

• Consent: Where you have given explicit consent
• Contract: Where processing is necessary for contract performance
• Legal Obligation: Where required by applicable law
• Legitimate Interests: Where we have a legitimate business interest that doesn't override your rights

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in our operations (hosting, analytics, payment processing)
• Business Partners: With your consent, for joint marketing or service delivery
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with merger, acquisition, or asset sale

We do not sell your personal information to third parties.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including Vietnam, Singapore, the United States, and South Korea. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by relevant authorities
• Tuân Thủ with applicable data transfer frameworks
• Ensuring receiving parties maintain adequate protection standards

7. Data Retention

We retain personal data only as long as necessary for the purposes described in this policy, or as required by law. Retention periods vary based on:

• Client data: Duration of engagement plus 7 years for legal compliance
• Marketing contacts: Until you withdraw consent or 3 years of inactivity
• Job applications: 2 years from application date
• Website analytics: 26 months

8. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Restriction: Request limitation of processing
• Portability: Request transfer of data to another controller
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw previously given consent

To exercise these rights, contact us at [email protected].

9. Bảo Mật Measures

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security assessments and audits
• Employee training on data protection
• Incident response procedures

10. Cookies

We use cookies and similar technologies for functionality, analytics, and marketing. You can control cookies through your browser settings. For details, see our Cookie Policy section on this page.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Liên Hệ Us

For privacy-related inquiries or to exercise your rights:

Email: [email protected]

Address: Seraphim Vietnam Co., Ltd., District 1, Ho Chi Minh City, Vietnam